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Two Factor Authentication optional - users forced to enter credentials twice #7622


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rmudavath created
  • UI Type: Angular
  • Database System: SQL Server
  • Tiered (for MVC) or Auth Server Separated (for Angular): Not Sure
  • Exception message and full stack trace:
  • Steps to reproduce the issue:

I am having Two Factor Authentication - Optional Some of my users have two factor authentication enable and they enter there user id - which is preconfigured in db

So for user who do **not **have two factor authentication enable - they enter there user id and password and then again they are redirected and asked for credentials.

Please advise for this issue.


16 Answer(s)
  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    Hi,

    I could not reproduce the problem

    could you please share the full steps to reproduce?

  • User Avatar
    0
    rmudavath created

    I have 'Require Two-Step Verification for my users' unchecked - they enter there user id and password and then again they are redirected and again asked for user id and password .

    This is not the case with users who have unchecked - First they enter there credentials and then they are directed to enter there two factor authentication.

    Let me know if you want me to set up a one to one meeting if that works for you

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    I have 'Require Two-Step Verification for my users' unchecked - they enter there user id and password and then again they are redirected and again asked for user id and password .

    could you share the full logs

  • User Avatar
    0
    rmudavath created

    Can you please provide me a private share location where I can upload the logs ?

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    Hi,

    my email is shiwei.liang@volosoft.com

  • User Avatar
    0
    rmudavath created

    Logs sent to your email address. Could you please review them and let me know your analysis?

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    Hi,

    Sorry, I didn't find the problem.

    could you share a minimum reproducible project with me? i will check it.

  • User Avatar
    0
    rmudavath created

    Hi,

    If possible can we set up a meeting, I can share it from my local.

  • User Avatar
    0
    rmudavath created

    I have await SignInManager.PasswordSignInAsync and then return RedirectSafely(ReturnUrl, ReturnUrlHash)

    If you see the logs can you can see that it is redirected several time. Why so many redirects ?

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    If possible can we set up a meeting, I can share it from my local.

    okay

  • User Avatar
    0
    rmudavath created

    If possible can we set up a meeting, I can share it from my local.

    okay

    I work in EST time zone regular office hours 9 AM to 5 PM , please share your time zone and availability with couple of timeslots - I will share a calendar invite

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    Hi,

    I'm living UTC+8, work hours are 9am to 6pm

  • User Avatar
    0
    rmudavath created

    Hi,

    I'm living UTC+8, work hours are 9am to 6pm

    I am currently working in the EST time zone from 9 AM to 5 PM. I understand that you work in the UTC+8 time zone, from 9 AM to 6 PM.

    If there is any overlap between our schedules, would you be willing to accommodate a brief discussion or handoff to facilitate collaboration on this ticket? If not, could you please assign it to someone who has overlapping working hours?

    Thank you!

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    how about 9AM EST ?

    Join Zoom Meeting https://us05web.zoom.us/j/85322147091?pwd=S0b4SG45n7KqOBU6SpFFTThibsTCfu.1

  • User Avatar
    0
    rmudavath created

    how about 9AM EST ?

    Join Zoom Meeting https://us05web.zoom.us/j/85322147091?pwd=S0b4SG45n7KqOBU6SpFFTThibsTCfu.1

    Thank you for your help. The fix looks good so far. I will continue testing it with my team and will reach out if any further assistance is needed.

    In the meantime, could we please keep this ticket open?

  • User Avatar
    0
    liangshiwei created
    Support Team Fullstack Developer

    okay

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