Admin Web side menu keeps hiding from time to time - how to resolve this? #7840

5 Answer(s)

• 

  0

  maliming created 3 months ago

  Support Team Fullstack Developer

  hi

  Can you check the logs.txt to see what happened?

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• 

  0

  auxo-devsu created 3 months ago

  hi

  Can you check the logs.txt to see what happened?

  Should I be looking for some specific message? All the logs I can see on our app are informational.

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• 

  0

  maliming created 3 months ago

  Support Team Fullstack Developer

  hi

  Can you share Logs.txt file?

  I think you have some permission problem.

  btw, Is there any error message on browser console?

  liming.ma@volosoft.com

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• 

  0

  auxo-devsu created 3 months ago

  hi

  Can you share Logs.txt file?

  I think you have some permission problem.

  btw, Is there any error message on browser console?

  liming.ma@volosoft.com

  It's happening again today. Where do I find the 'logs.txt'? I don't have it anywhere.

  

  The only thing I could see on the browser is below:

  Maybe this could indicate an issue. I can still see the Admin website loading, except for the menu. I get access denied if I try to go /Saas/Host/Tenants

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• 

  0

  maliming created 3 months ago

  Support Team Fullstack Developer

  The Logs/logs.txt under your project folder.

  It will be best to set your log level to Debug and reproduce the problem, then share the logs.txt.

  public class Program
  {
      public async static Task<int> Main(string[] args)
      {
          Log.Logger = new LoggerConfiguration()
              .MinimumLevel.Debug()
              .MinimumLevel.Override("Microsoft.EntityFrameworkCore", LogEventLevel.Warning)
              .Enrich.FromLogContext()
              .WriteTo.Async(c => c.File("Logs/logs.txt"))
              .WriteTo.Async(c => c.Console())
              .CreateLogger();
  
  

  

  Thanks.

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