Activities of "alper"

Hi Andrew,

We'd like to help you to solve your LeptonX layout issue. To keep up with the latest versions, it will worth to find solutions to your LeptonX upgrade.

ABP doesn't create tables with a _SAVE suffix. I guess your team is creating backups of important tables.

According to the support rule, after 10 days have gone since the last answer from the support team, an email is being sent to the question owner regarding the question's inactivity. In this step, the support team is awaiting a response from the owner to keep the question active. The question is automatically closed if the owner still doesn't respond after 5 days. Within the period the question is still active, the owner can reopen the question and continue the conversation throughout this time frame. After waiting in this manner for 7 days, the question is automatically locked by the Service Bot, if there is still no response. The question owner receives an email notification for each of these phases. Despite these warnings and steps, the question can be reopened if the owner emails info@abp.io. This procedure is carried out to make support questions more active and monitorable.

I submitted a request for support, but the issue was closed before I was able to solve the issue. Is this your standard operating procedure? In my career, the person who files the ticket either requests the closure, the support person asks if the ticket can be closed, or, it is closed automatically after the customer becomes un-responsive. To me, there should also be a distinction between resolved and closed.

An issue can be resolved temporarily, but that might be due to a workaround. The underlying issue may require a development task, which would then relate to the ticket. To me, a closed issue means that the issue is no longer an issue at all. In my request, I don't believe the issue was even resolved as I still needed to diagnose additional failures. There should be some adjustments to the module installation process for the issue to be truly fixed.

I've been using ASP.NET Boilerplate since v1.5.2 and switched to a commercial license with abp.io because it is exactly what we need right now. Since the support community is public, I tried to highlight some of the additional steps I took to resolve the issue. However, by purchasing support, I would expect a complete solution provided by the support team. Especially when integrating a module provided by the same organization that provided the base software and the installation documentation.

Hi @chrislarabell ,

We'd happily help you with your support issue. please send an email to info@abp.io. As for the support ticket auto-close procedure; To keep the question active and monitorable, there's an agent that automates this process.

According to the support rule, after 10 days have gone since the last answer from the support team, an email is being sent to the question owner regarding the question's inactivity. In this step, the support team is awaiting a response from the owner to keep the question active. The question is automatically closed if the owner still doesn't respond after 5 days. Within the period the question is still active, the owner can reopen the question and continue the conversation throughout this time frame. After waiting in this manner for 7 days, the question is automatically locked by the Service Bot, if there is still no response. The question owner receives an email notification for each of these phases. Despite these warnings and steps, the question can be reopened if the owner emails info@abp.io. This procedure is carried out to make support questions more active and monitorable.

Description Abp suite v7.2.0-rc.2 throws the following exception: Could not find the bundle file '/libs/abp/core/abp.css' for the bundle 'Lepton.Global'!

Reproduction Steps abp suite update --version 7.2.0-rc.2 abp suite

Expected behavior abp suite runs

Actual behavior abp suite throws exception and does not load

Regression? 7.1.1 works

Version 7.2.0-rc.2

User Interface Blazor Server

Database Provider EF Core (Default)

Other Very similar to GitHub issue #16303

we have created an internal issue for this one. as a workaround you can go to your Suite folder which is in the %USERPROFILE%\.dotnet\tools. And find the wwwroot folder inside that folder. run yarn to create and install the libs folder.

@mohsalah we tested your account, and we could successfully see that you have the "New Question" button and also the "Submit" button. On the other hand, this topic is not personal problem issue sharing. Please send an email to info@abp.io for your personal problems.

BTW how can I see my previous tickets? and why I cannot submit a new ticket although I still have 14 remaining tickets?!

You can easily see your own tickets

this is the link for creating new question: https://support.abp.io/QA/Questions/New
if you cannot navigate to this URL, it means your permissions have recently been updated. try re-login to refresh your permissions.

I can navigate to that url but I cannot see any submit button as in the following screenshot:

this topic is not for specific problems therefore I'm deleting your posts. you can contact to info@abp.io for the problem you faced.

the question re-opened due the owner's request.

the question has been reopened due to the owner's request

to keep the issue open you need to write this post @m.veckas