When you have a critical situation like yesterday's Cloudflare issue, use blanket communications: put a banner up here and on your site as soon as you've confirmed the issue. Let your customers know what's going on. Then, issue some public statement about the resolution. It's not good enough to read a copied and pasted message with an incomplete explanation in random tickets.
Thanks for your feedback. This is a good idea when the website is not down. But when there's a problem with the website (hacker attack, catastrophic failure, environmental issues, etc...), what's the proper solution to announce the issue and progress?
We found out that there was an issue with an attack yesterday on abp.io and subdomains of it. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
We found out that there was an issue with an attack yesterday on abp.io and subdomains of it. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
We found out that there was an issue with an attack yesterday on abp.io and subdomains of it. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
We found out that there was an issue with an attack yesterday on abp.io and subdomains of it. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
There was an issue about an attack yesterday on abp.io. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
It was an issue about an attack yesterday on abp.io. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
It was an issue about an attack yesterday on abp.io. Our DevOps team increased the security level, and this problem has been fixed. We are aware that it's been a serious problem and affected you. We will take extra action so as not to face this problem again. I appreciate your understanding 🙏
This problem has been fixed. Thank you for your understanding 🙏
your ticket is reopened
