Some questions are closed automatically. What are the rule and procedures for this condition?
1 Answer(s)
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According to the support rule, after 10 days have gone since the last answer from the support team, an email is being sent to the question owner regarding the question's inactivity. In this step, the support team is awaiting a response from the owner to keep the question active. The question is automatically closed if the owner still doesn't respond after 5 days. Within the period the question is still active, the owner can reopen the question and continue the conversation throughout this time frame. After waiting in this manner for 7 days, the question is automatically locked by the Service Bot, if there is still no response. The question owner receives an email notification for each of these phases. Despite these warnings and steps, the question can be reopened if the owner emails info@abp.io. This procedure is carried out to make support questions more active and monitorable.