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g.hasan@tatweermea.com created
Hello,
I was able to register for an ABP account using my company email, but when my colleagues tried to register with their company emails, they did not receive the OTP. However, when using personal emails, the OTP was received successfully.
Could you please investigate this issue and provide a solution?
Thank you.
1 Answer(s)
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Hi, this is a known issue that sometimes occurs with company email servers. Here are a few possible reasons:
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Company Spam Filters: The most likely reason is that the company's email server has a strict spam filter that blocks emails from the ABP system.
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Company Firewall: The company's firewall might be preventing the OTP emails from reaching their inboxes.
Can you please check and confirm these two situations is not the case?
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