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[URGENT] Website Down - Identity Logs Issue #9757

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jmalla.cp created

Good afternoon, Our website just went down. We are having some issues with the identity logs that we don’t know how to resolve. Please give me your email or some way to send you the logs so you can help me review what the problem might be.

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    jmalla.cp created

    The IsActive is true

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    What is the value of EmailConfirmed and PhoneNumberConfirmed?

    Try to set them to true.

    Thanks.

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    jmalla.cp created

    Email is true but Phone is false

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    Try to set them to true and login again.

  • User Avatar
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    jmalla.cp created

    It now lets me enter the entity, but when I enter the app it is very slow and is crashing everywhere. I have sent you an email with the logs of the entity, API and the web.

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    jmalla.cp created

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    maliming created
    Support Team Fullstack Developer

    hi

    Do you have a gateway app? Please share the logs.txt of your gateway app.

     Sending HTTP request GET "https://extranetapi.cincaporc.com/api/abp/application-configuration?api-version=1.0"
 [INF] [] [] Received HTTP response headers after 12391.526ms - 502

    Thanks.

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    jmalla.cp created

    Hi, I’ll give you a quick summary of where we are. The host extranetapi.cincaporc.com was restarting every minute, and we resolved it by restoring a backup of the Azure App Service.

    I also want to mention that the login doesn’t work if we access directly through extranetidentity.cincaporc.com, but it does work if we use either of the two hosts extranet.cincaporc.com or integrado.cincaporc.com.

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    maliming created
    Support Team Fullstack Developer

    hi

    This info is very clear. Are these three domain names under the same tenant? Which means the current tenant is the same.

    Thanks.

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    jmalla.cp created

    Yes, all three domain to the same tenant.

  • User Avatar
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    jmalla.cp created

    But using the same account, if it's through direct identity, that's what appears, and if it's through extranet or integrated, it does appear. Why could this be?

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    hi

    If these projects use the same database

    Please check the value of EmailConfirmed and PhoneNumberConfirmed of admin user.

    Thanks

  • User Avatar
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    jmalla.cp created

    PhoneNumberConfirmed is false and EmailConfirmed true

  • User Avatar
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    jmalla.cp created

    I set them to true, and we still have the same issue.

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    hi

    If you're using Redis, try clearing the cache.

    You can override the Login Page to output more logs.

    The result is IsNotAllowed

    BTW, have you entered the correct password?

    Thanks.

  • User Avatar
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    jmalla.cp created

    I’ve cleared the Redis cache, and we still have the same issue. And yes, I entered the correct password.

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    hi

    You can override the Login Page to output more logs.

    The result is IsNotAllowed

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    dvillena.cp created

    Good morning, I’ve configured the login with what you suggested, and I’m sending you the log from the moment I try to authenticate. I’m testing this in our dev environment, where exactly the same issue happens as in production.

    2025-08-18 12:16:02.126 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - - 200 162 application/javascript 4.4570ms 2025-08-18 12:16:02.130 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - - 200 207586 application/javascript 20.4688ms 2025-08-18 12:16:02.976 +02:00 [INF] [] [] Request starting HTTP/1.1 POST https://extranetidentity-dev.cincaporc.com/Account/Login application/x-www-form-urlencoded 320 2025-08-18 12:16:02.976 +02:00 [INF] [] [] CORS policy execution successful. 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Executing endpoint '/Account/Login' 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Route matched with {page = "/Account/Login", area = "", action = "", controller = ""}. Executing page /Account/Login 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Skipping the execution of current filter as its not the most effective filter implementing the policy Microsoft.AspNetCore.Mvc.ViewFeatures.IAntiforgeryPolicy 2025-08-18 12:16:02.984 +02:00 [INF] [null] [null] Executing handler method Cincaporc.WebApp.Pages.Account.CustomLoginModel.OnPostAsync - ModelState is "Valid" 2025-08-18 12:16:02.984 +02:00 [INF] [null] [null] Executed handler method OnPostAsync, returned result Microsoft.AspNetCore.Mvc.RazorPages.PageResult. 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Executed page /Account/Login in 11.1833ms 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Executed endpoint '/Account/Login' 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Entity Framework Core 6.0.5 initialized 'AbpAuditLoggingDbContext' using provider 'Npgsql.EntityFrameworkCore.PostgreSQL:6.0.2+854d2438884c0bf3a4ba8ccde2c47f7ba1ea3a4c' with options: QuerySplittingBehavior=SplitQuery 2025-08-18 12:16:02.996 +02:00 [INF] [null] [null] Executed DbCommand (4ms) [Parameters=[@p0='?' (DbType = Guid), @p1='?', @p2='?', @p3='?', @p4='?', @p5='?', @p6='?', @p7='?', @p8='?', @p9='?', @p10='?' (DbType = Int32), @p11='?' (DbType = DateTime), @p12='?', @p13='?', @p14='?' (DbType = Int32), @p15='?' (DbType = Guid), @p16='?', @p17='?' (DbType = Guid), @p18='?', @p19='?' (DbType = Guid), @p20='?', @p21='?', @p22='?' (DbType = Guid), @p23='?'], CommandType='"Text"', CommandTimeout='30'] INSERT INTO "AbpAuditLogs" ("Id", "ApplicationName", "BrowserInfo", "ClientId", "ClientIpAddress", "ClientName", "Comments", "ConcurrencyStamp", "CorrelationId", "Exceptions", "ExecutionDuration", "ExecutionTime", "ExtraProperties", "HttpMethod", "HttpStatusCode", "ImpersonatorTenantId", "ImpersonatorTenantName", "ImpersonatorUserId", "ImpersonatorUserName", "TenantId", "TenantName", "Url", "UserId", "UserName") VALUES (@p0, @p1, @p2, @p3, @p4, @p5, @p6, @p7, @p8, @p9, @p10, @p11, @p12, @p13, @p14, @p15, @p16, @p17, @p18, @p19, @p20, @p21, @p22, @p23); 2025-08-18 12:16:03.001 +02:00 [INF] [] [] Request finished HTTP/1.1 POST https://extranetidentity-dev.cincaporc.com/Account/Login application/x-www-form-urlencoded 320 - 200 - text/html;+charset=utf-8 24.8417ms 2025-08-18 12:16:03.052 +02:00 [INF] [] [] Request starting HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - 2025-08-18 12:16:03.054 +02:00 [INF] [null] [null] Executing endpoint 'Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.055 +02:00 [INF] [null] [null] Route matched with {area = "Abp", action = "Get", controller = "AbpApplicationConfigurationScript", page = ""}. Executing controller action with signature System.Threading.Tasks.Task`1[Microsoft.AspNetCore.Mvc.ActionResult] Get() on controller Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController (Volo.Abp.AspNetCore.Mvc). 2025-08-18 12:16:03.055 +02:00 [INF] [] [] Request starting HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - 2025-08-18 12:16:03.057 +02:00 [INF] [null] [null] Executing endpoint 'Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.057 +02:00 [INF] [null] [null] Route matched with {area = "Abp", action = "GetAll", controller = "AbpServiceProxyScript", page = ""}. Executing controller action with signature Microsoft.AspNetCore.Mvc.ActionResult GetAll(Volo.Abp.AspNetCore.Mvc.ProxyScripting.ServiceProxyGenerationModel) on controller Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController (Volo.Abp.AspNetCore.Mvc). 2025-08-18 12:16:03.058 +02:00 [INF] [null] [null] Executing ContentResult with HTTP Response ContentType of application/javascript 2025-08-18 12:16:03.059 +02:00 [INF] [null] [null] Executed action Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc) in 1.7031ms 2025-08-18 12:16:03.059 +02:00 [INF] [null] [null] Executed endpoint 'Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.059 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - - 200 162 application/javascript 4.0101ms 2025-08-18 12:16:03.065 +02:00 [INF] [null] [null] Executing ContentResult with HTTP Response ContentType of application/javascript 2025-08-18 12:16:03.066 +02:00 [INF] [null] [null] Executed action Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc) in 11.4032ms 2025-08-18 12:16:03.066 +02:00 [INF] [null] [null] Executed endpoint 'Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.072 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - - 200 207586 application/javascript 20.0525ms

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    The logs don't help on this issue,

    Can you try to debug to see why result is IsNotAllowed ?

    Thanks.

  • User Avatar
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    dvillena.cp created

    Hi, I managed to fix it. While debugging that part of the code, I saw that the code was not structured correctly.

    Thanks

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    Great 👍

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Made with ❤️ on ABP v10.1.0-preview. Updated on October 17, 2025, 13:15