Good afternoon, Our website just went down. We are having some issues with the identity logs that we don’t know how to resolve. Please give me your email or some way to send you the logs so you can help me review what the problem might be.
46 Answer(s)
-
0
It now lets me enter the entity, but when I enter the app it is very slow and is crashing everywhere. I have sent you an email with the logs of the entity, API and the web.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
Do you have a gateway app? Please share the logs.txt of your gateway app.
Sending HTTP request GET "https://extranetapi.cincaporc.com/api/abp/application-configuration?api-version=1.0" [INF] [] [] Received HTTP response headers after 12391.526ms - 502Thanks.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Hi, I’ll give you a quick summary of where we are. The host extranetapi.cincaporc.com was restarting every minute, and we resolved it by restoring a backup of the Azure App Service.
I also want to mention that the login doesn’t work if we access directly through extranetidentity.cincaporc.com, but it does work if we use either of the two hosts extranet.cincaporc.com or integrado.cincaporc.com.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
If you're using Redis, try clearing the cache.
You can override the
LoginPage to output more logs.The
resultisIsNotAllowed
BTW, have you entered the correct password?
Thanks.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Good morning, I’ve configured the login with what you suggested, and I’m sending you the log from the moment I try to authenticate. I’m testing this in our dev environment, where exactly the same issue happens as in production.
2025-08-18 12:16:02.126 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - - 200 162 application/javascript 4.4570ms 2025-08-18 12:16:02.130 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - - 200 207586 application/javascript 20.4688ms 2025-08-18 12:16:02.976 +02:00 [INF] [] [] Request starting HTTP/1.1 POST https://extranetidentity-dev.cincaporc.com/Account/Login application/x-www-form-urlencoded 320 2025-08-18 12:16:02.976 +02:00 [INF] [] [] CORS policy execution successful. 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Executing endpoint '/Account/Login' 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Route matched with {page = "/Account/Login", area = "", action = "", controller = ""}. Executing page /Account/Login 2025-08-18 12:16:02.978 +02:00 [INF] [null] [null] Skipping the execution of current filter as its not the most effective filter implementing the policy Microsoft.AspNetCore.Mvc.ViewFeatures.IAntiforgeryPolicy 2025-08-18 12:16:02.984 +02:00 [INF] [null] [null] Executing handler method Cincaporc.WebApp.Pages.Account.CustomLoginModel.OnPostAsync - ModelState is "Valid" 2025-08-18 12:16:02.984 +02:00 [INF] [null] [null] Executed handler method OnPostAsync, returned result Microsoft.AspNetCore.Mvc.RazorPages.PageResult. 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Executed page /Account/Login in 11.1833ms 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Executed endpoint '/Account/Login' 2025-08-18 12:16:02.990 +02:00 [INF] [null] [null] Entity Framework Core 6.0.5 initialized 'AbpAuditLoggingDbContext' using provider 'Npgsql.EntityFrameworkCore.PostgreSQL:6.0.2+854d2438884c0bf3a4ba8ccde2c47f7ba1ea3a4c' with options: QuerySplittingBehavior=SplitQuery 2025-08-18 12:16:02.996 +02:00 [INF] [null] [null] Executed DbCommand (4ms) [Parameters=[@p0='?' (DbType = Guid), @p1='?', @p2='?', @p3='?', @p4='?', @p5='?', @p6='?', @p7='?', @p8='?', @p9='?', @p10='?' (DbType = Int32), @p11='?' (DbType = DateTime), @p12='?', @p13='?', @p14='?' (DbType = Int32), @p15='?' (DbType = Guid), @p16='?', @p17='?' (DbType = Guid), @p18='?', @p19='?' (DbType = Guid), @p20='?', @p21='?', @p22='?' (DbType = Guid), @p23='?'], CommandType='"Text"', CommandTimeout='30'] INSERT INTO "AbpAuditLogs" ("Id", "ApplicationName", "BrowserInfo", "ClientId", "ClientIpAddress", "ClientName", "Comments", "ConcurrencyStamp", "CorrelationId", "Exceptions", "ExecutionDuration", "ExecutionTime", "ExtraProperties", "HttpMethod", "HttpStatusCode", "ImpersonatorTenantId", "ImpersonatorTenantName", "ImpersonatorUserId", "ImpersonatorUserName", "TenantId", "TenantName", "Url", "UserId", "UserName") VALUES (@p0, @p1, @p2, @p3, @p4, @p5, @p6, @p7, @p8, @p9, @p10, @p11, @p12, @p13, @p14, @p15, @p16, @p17, @p18, @p19, @p20, @p21, @p22, @p23); 2025-08-18 12:16:03.001 +02:00 [INF] [] [] Request finished HTTP/1.1 POST https://extranetidentity-dev.cincaporc.com/Account/Login application/x-www-form-urlencoded 320 - 200 - text/html;+charset=utf-8 24.8417ms 2025-08-18 12:16:03.052 +02:00 [INF] [] [] Request starting HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - 2025-08-18 12:16:03.054 +02:00 [INF] [null] [null] Executing endpoint 'Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.055 +02:00 [INF] [null] [null] Route matched with {area = "Abp", action = "Get", controller = "AbpApplicationConfigurationScript", page = ""}. Executing controller action with signature System.Threading.Tasks.Task`1[Microsoft.AspNetCore.Mvc.ActionResult] Get() on controller Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController (Volo.Abp.AspNetCore.Mvc). 2025-08-18 12:16:03.055 +02:00 [INF] [] [] Request starting HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - 2025-08-18 12:16:03.057 +02:00 [INF] [null] [null] Executing endpoint 'Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.057 +02:00 [INF] [null] [null] Route matched with {area = "Abp", action = "GetAll", controller = "AbpServiceProxyScript", page = ""}. Executing controller action with signature Microsoft.AspNetCore.Mvc.ActionResult GetAll(Volo.Abp.AspNetCore.Mvc.ProxyScripting.ServiceProxyGenerationModel) on controller Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController (Volo.Abp.AspNetCore.Mvc). 2025-08-18 12:16:03.058 +02:00 [INF] [null] [null] Executing ContentResult with HTTP Response ContentType of application/javascript 2025-08-18 12:16:03.059 +02:00 [INF] [null] [null] Executed action Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc) in 1.7031ms 2025-08-18 12:16:03.059 +02:00 [INF] [null] [null] Executed endpoint 'Volo.Abp.AspNetCore.Mvc.ProxyScripting.AbpServiceProxyScriptController.GetAll (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.059 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ServiceProxyScript - - - 200 162 application/javascript 4.0101ms 2025-08-18 12:16:03.065 +02:00 [INF] [null] [null] Executing ContentResult with HTTP Response ContentType of application/javascript 2025-08-18 12:16:03.066 +02:00 [INF] [null] [null] Executed action Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc) in 11.4032ms 2025-08-18 12:16:03.066 +02:00 [INF] [null] [null] Executed endpoint 'Volo.Abp.AspNetCore.Mvc.ApplicationConfigurations.AbpApplicationConfigurationScriptController.Get (Volo.Abp.AspNetCore.Mvc)' 2025-08-18 12:16:03.072 +02:00 [INF] [] [] Request finished HTTP/1.1 GET https://extranetidentity-dev.cincaporc.com/Abp/ApplicationConfigurationScript - - - 200 207586 application/javascript 20.0525ms
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Hi, I managed to fix it. While debugging that part of the code, I saw that the code was not structured correctly.
Thanks
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post)
