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if you realy want to improve your support than you need to define rules / standards for supports communication - as many people already mentioned, currently it is more time consuming to ask your support instead of doing it yourself ( and that does not include that in most cases you will not get a useful answer ).

one of the best support we know is syncfusion. they have strict communication rules that works pretty well. these rules are something like this ( for first and last anwser ):

  • summary of the problem that you have understood
  • statement if you can reproduce the problem or not
  • sample project ( provided by you - not the request sender )
  • for more complex request, sample video of the process
  • time frame when the fix will be available or time frame when the final time frame will be available or time frame when the problem will be looked into
  • link to issue tracker ( mostly private, can be made public on request )

than both side can use the sample project to concretize the problem. and all other people that have the same problem can use this to validate their approach and see the solution.

thanks

another question that came up: why don't you update v6 with all these fixes ?

abp v6 is not even half a year old and it looks like you have already stopped supporting it. We could not find any information about how long you will support each version.

we are using net 6 and abp v6 - leptopX v2 require abp v7 and net 7 so we cant update yet.

can you provide some information for including these in the abp v6 ? thanks

so you do check the license even in production - you stated you dont do this a couple of times. so this is a bug isnt it ?

no - its production

added Log.Information( "start as " + builder.Environment.EnvironmentName );

here is the log

can you provide some advice what went wrong if the published release version still require the appsettings.secrets.json ? double checked our publishing routine but everything looks good.

the application does NOT start if you delete appsettings.secrets.json

2023-02-16 09:33:12.136 +01:00 [ERR] ABP-LIC-0020 - License code not found! Ensure that your appsettings.json or appsettings.secrets.json has "AbpLicenseCode" key with your license code. 2023-02-16 09:33:12.136 +01:00 [ERR] ABP-LIC-ERROR - License check failed for 'Volo.Abp.Identity.Pro.Domain-v6.0.2.0'.

it works with server.LeptonXTheme and Theme.LeptonX 1.0.4

added <PackageReference Include="Volo.Abp.AspNetCore.Components.Web.LeptonXTheme" Version="1.0.4" /> to our main Blazor project

now i get _Host.cshtml(5,42): Error CS0234 : The type or namespace name 'LeptonXTheme' does not exist in the namespace 'Volo.Abp.AspNetCore.Components.Web' (are you missing an assembly reference?)

also the nuget manager shows:

there are no v1.0.4 for UI.Theme.LeptonX and Components.Server.LeptonXTheme - not sure if this is correct

create SideMenuLayout.razor in Components/ApplicationLayout with the content you posted but it is not used

so please, just create a new package version...

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Made with ❤️ on ABP v9.1.0-preview. Updated on November 20, 2024, 13:06