1. Volosoft Bilişim Anonim Şirketi aims to always provide high quality products that are fault free. On occasion however, software may need to be returned. Returns are governed by this Refund Policy and the Terms and Conditions.
2. If the Purchaser receives software which does not match those ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, the Purchaser should contact us within 14 days to reject the software.
3. Upon receipt of a rejection under 2, the price of the software, as paid, will be refunded through the payment method used when the software was purchased.
4. Volosoft Bilişim Anonim Şirketi reserves the right to exercise discretion with respect to any returns after the 14-day refund window. Factors which may be considered in the exercise of this discretion include, but are not limited to:
4.1 Any use or enjoyment that you may have already had out of the Goods; Such discretion to be exercised only within the confines of the law.
5. If a customer requests a refund within 14 days of purchase, we issue a full refund.
6. There are no refunds for product renewal (extend) and second time license purchases unless a credit card was stolen and used to purchase an ABP license.
7. The 14-day full-refund policy applies to all license types, including Team, Business, Enterprise, and any licenses that include a right to receive source-code. In addition, no refunds are made for all license renewals and second/or more license purchases.
