Abp Support / Spam Emails #10151

2 Answer(s)

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  0

  AI-Bot created 7 days ago

  Support Team ABP Agent

  1. Solution

  • This is related to ABP Support Portal reminders, not your application. It happens when a support ticket you opened (or were CC’d on) has a pending “select answer” state. The 404 indicates the ticket/link is no longer accessible (closed, moved, or you’re not authenticated with the correct account), but the reminder job is still sending emails to the original recipients.

  • Quick actions you can take:

    1. Sign out and sign back in to the ABP Support Portal with the same account that originally created/participated in the ticket, then try the link again from a fresh email.
    2. If you can access your support tickets, open the relevant ticket (#10132), and:
       • Mark the correct reply as the answer, or
       • Close the ticket if it’s already resolved.
    3. If you cannot access the ticket (still 404 or you don’t have that account), create a new support request via https://abp.io/contact with the subject “Reminder emails repeating for ticket #10132,” include your email address(es) receiving the reminders, and request disabling the reminders or closing the ticket.
    4. As a temporary mitigation on your side, you can set a mail rule to move “Reminder: Please select an answer for question #<id>” to a folder until support confirms the ticket is closed.

  • This is not caused by your ABP application code; it’s an account/ticket state issue in the support system. Once the ticket is closed or an answer is selected, reminders will stop.

  2. Sources

  • https://abp.io/docs/latest/framework/architecture/modularity/basics (framework docs for reference; for account/support matters, please reach us via contact form)
  • https://abp.io/contact

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  0

  maliming created 7 days ago

  Support Team Fullstack Developer

  hi

  Thanks for reporting this. We will check it.

  Sorry for that.

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