Two-factor error even though Email Confirmed = true #10880

3 Answer(s)

• 

  0

  AI-Bot created 6 days ago

  Support Team ABP Agent

  • That message is expected when the user doesn’t have any usable 2FA provider configured. In ABP, “EmailConfirmed = true” alone is not enough unless email 2FA (or another provider) is actually available/configured for the user/app.
  • Identity Management → Users → Two factor can only enable 2FA if at least one of these is available for the user:
    1. Authenticator app (TOTP) configured for that user, or
    2. Email provider available (typically requires email confirmation and email 2FA enabled/working), or
    3. Phone/SMS provider available (typically requires phone number confirmation and SMS 2FA enabled/working)

  What to do

  1. Decide which provider(s) you want to allow (Email / Phone-SMS / Authenticator).
  2. Ensure the corresponding provider is actually enabled/configured in your solution (e.g., SMS sender for phone, email sender for email).
  3. For the specific user, ensure the required prerequisites exist:
     • Email provider: user has an email and it’s confirmed.
     • Phone provider: user has a phone number and it’s confirmed.
     • Authenticator: user must enroll/scan QR and verify once (per-user setup).
  4. After at least one provider becomes available, the “Two factor” action will allow enabling 2FA.

  Reference (official docs):

  • https://abp.io/docs/10.6/modules/identity/two-factor-authentication
  • https://abp.io/docs/10.1/modules/identity/two-factor-authentication
  • https://abp.io/docs/10.0/modules/identity/two-factor-authentication

  ---

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• 

  0

  vkelwan created 6 days ago

  Thanks, that makes sense. To confirm I understand correctly:

  Given that we currently have no email sender (SMTP) and no SMS provider configured in our solution, and users have not enrolled any authenticator app —

  Does this mean an admin can currently only ever turn OFF two-factor authentication for a user (since disabling doesn't require a provider check), but can never turn ON 2FA for any user from the Users grid, until that specific user either (a) sets up an authenticator app themselves via My Account, or (b) we configure a working email/SMS sender at the application level?

  In other words, is it correct that there is no scenario in which an admin can enable 2FA for a user purely from the Identity Management → Users → Two factor screen, without either the user doing self-enrollment first or us adding provider infrastructure (SMTP/SMS) — the "Email Confirmed" checkbox alone is never sufficient on its own?

  Just want to confirm this is expected behavior by design, not a bug or misconfiguration on our end.

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  maliming created 6 days ago

  Support Team Fullstack Developer

  Hi,

  A confirmed email is enough to enable two-factor for a user, no email sender is needed for that. The error comes from the service that hosts the Identity APIs. In ABP v10.6 and earlier, the email and phone two-factor token providers are only registered by AbpIdentityAspNetCoreModule, and the IdentityService of the microservice template doesn't depend on it, so it finds no provider for the user.

  You can fix it for now in your IdentityService project. Add the package (same version as your other ABP packages):

  <PackageReference Include="Volo.Abp.Identity.AspNetCore" Version="<your-abp-version>" />
  

  Then depend on the module and turn off its cookie authentication setup, since the service uses JWT bearer:

  using Volo.Abp.Identity.AspNetCore;
  
  [DependsOn(
      //...
      typeof(AbpIdentityAspNetCoreModule)
  )]
  public class MyProjectNameIdentityServiceModule : AbpModule
  {
      public override void PreConfigureServices(ServiceConfigurationContext context)
      {
          PreConfigure<AbpIdentityAspNetCoreOptions>(options =>
          {
              options.ConfigureAuthentication = false;
          });
  
          //...
      }
  }
  

  After restarting the service, the Two factor action works for users with a confirmed email.

  In v10.7 these token providers are registered in the domain layer, so this workaround won't be needed after upgrading: https://github.com/abpframework/abp/pull/26113

  If your solution isn't a microservice one, please share the solution type and your ABP version.

  Your ticket has been refunded.

  Thanks

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