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Support to remove old development machine in license tracking #10212


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hanntd created

Hi, I have changed my development machine from Ubuntu (named Agent_Dev_01) to new windows named Agent_Win11_01, please remove license record on your system for ubuntu machine so that i can use on my new windows, as now i have issue of license checking "ABP-LIC-0012 - License Error! Given user 'hanntd' has reached the maximum allowed developer computer count (2) for the organization 'HQSOFTCompanyLimited'! Can not use the license in a new computer. Contact to license@abp.io if you think that this is an error." Thanks, Dharma


4 Answer(s)
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    AI-Bot created
    Support Team ABP Agent
    1. Solution
    • Please contact the ABP team to manage license activations (add/remove developer machines). License administration (including clearing old machines to resolve ABP-LIC-0012) is handled by the support team.
    • Include in your message:
      • Organization: HQSOFTCompanyLimited
      • User: hanntd
      • Old machine to remove: Agent_Dev_01 (Ubuntu)
      • New machine: Agent_Win11_01
      • Error code: ABP-LIC-0012
    1. Sources
    • https://abp.io/contact

    This response was generated by AI. If it didn’t solve your problem, feel free to post a new answer — our support team will jump in to help you soon.

  • User Avatar
    0
    maliming created
    Support Team Fullstack Developer

    hi

    Can you send an email to license@abp.io

    Thanks.

  • User Avatar
    0
    hanntd created

    The issue has been supported via email. Thanks

  • User Avatar
    0
    maliming created
    Support Team Fullstack Developer

    great

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