Good afternoon, Our website just went down. We are having some issues with the identity logs that we don’t know how to resolve. Please give me your email or some way to send you the logs so you can help me review what the problem might be.
46 Answer(s)
-
0
You can securely submit your logs and request support through the official ABP support portal: https://abp.io/support
Please log in with your account, create a support ticket, and attach your logs there. The ABP support team will review your issue and assist you as soon as possible.
If you need guidance on what logs to collect or how to prepare them, please specify, and I can provide detailed instructions.
This response was generated by AI. If it didn’t solve your problem, feel free to post a new answer — our support team will jump in to help you soon.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Hi, We can see that the database is fine; we’ve been able to run queries and it responds correctly. It must be something else, because right now we can’t access the app. What could it be then?
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
because right now we can’t access the app.
What is the http response code? 500 or timeout?
Could you please try restarting your app?
Thanks.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
2025-08-11 15:39:39.871 +02:00 [ERR] [null] [null] Failed executing DbCommand (1ms) [Parameters=[@__ef_filter__p_0='?' (DbType = Boolean)], CommandType='"Text"', CommandTimeout='60'] SELECT o."Id", o."ClientId", o."ClientSecret", o."ClientUri", o."ConcurrencyStamp", o."ConsentType", o."CreationTime", o."CreatorId", o."DeleterId", o."DeletionTime", o."DisplayName", o."DisplayNames", o."ExtraProperties", o."IsDeleted", o."LastModificationTime", o."LastModifierId", o."LogoUri", o."Permissions", o."PostLogoutRedirectUris", o."Properties", o."RedirectUris", o."Requirements", o."Type" FROM "OpenIddictApplications" AS o WHERE @__ef_filter__p_0 OR NOT (o."IsDeleted") 2025-08-11 15:39:39.867 +02:00 [ERR] [null] [null] An error occurred using the connection to database 'Extranet' on server ''. 2025-08-11 15:39:39.917 +02:00 [ERR] [null] [null] An exception occurred while iterating over the results of a query for context type 'Volo.Abp.OpenIddict.EntityFrameworkCore.OpenIddictDbContext'.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
Your logs show some
timeoutexception, and your PostgreSQL databaseNpgsql.PostgresException (0x80004005): 57P03: the database system is starting up.It can be determined that the problem is in the database.
Can you try changing the
max pool sizeback to the previous one?https://abp.io/support/questions/9740/DbCommand-Timeout-Errors-on-AbpFeatureValues-Query-in-ABP-NET-6#answer-3a1baa96-b31e-b497-670e-4655da9a349f
Thanks.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Actually, this doesn't seem to be related directly to ABP. It looks like something related to your DB setup. Consider your recent changes on your PostgreSQL server (new extension installation, updating to another version). Also, you might have shut down your DB server unexpectedly, therefore the DB is trying to recover the temp data and cannot process any new DB attempts...
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
Could you share with us a typical Azure configuration for a PostgreSQL database?
ABP only requires you to provide a correct connection string. For more information, please refer to the Azure documentation.
What seems strange to me is that if it were a database issue, we can run queries on the database from pgAdmin without any problem.
The database may encounter issues during large read and write operations in the application, but a single query will not be a problem.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
hi
The
Access is denied.You can check https://abp.io/support/questions/3537/OpenIddict-WindowsCryptographicException-Access-is-denied
https://abp.io/docs/latest/deployment/configuring-openiddict#production-environment
Thanks.
[13:46:43 INF] Starting Cincaporc.WebApp.AuthServer. [13:46:48 FTL] Cincaporc.WebApp.AuthServer terminated unexpectedly! Volo.Abp.AbpInitializationException: An error occurred during ConfigureServicesAsync phase of the module Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule, Volo.Abp.OpenIddict.AspNetCore, Version=6.0.0.0, Culture=neutral, PublicKeyToken=null. See the inner exception for details. ---> Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: Access is denied. at Internal.Cryptography.Pal.StorePal.FromSystemStore(String storeName, StoreLocation storeLocation, OpenFlags openFlags) at System.Security.Cryptography.X509Certificates.X509Store.Open(OpenFlags flags) at Microsoft.Extensions.DependencyInjection.OpenIddictServerBuilder.AddDevelopmentEncryptionCertificate(X500DistinguishedName subject) at Microsoft.Extensions.DependencyInjection.OpenIddictServerBuilder.AddDevelopmentEncryptionCertificate() at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.<>c__DisplayClass1_0.<AddOpenIddictServer>b__0(OpenIddictServerBuilder builder) at Microsoft.Extensions.DependencyInjection.OpenIddictServerExtensions.AddServer(OpenIddictBuilder builder, Action`1 configuration) at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.AddOpenIddictServer(IServiceCollection services) at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.ConfigureServices(ServiceConfigurationContext context) at Volo.Abp.Modularity.AbpModule.ConfigureServicesAsync(ServiceConfigurationContext context) at Volo.Abp.AbpApplicationBase.ConfigureServicesAsync() --- End of inner exception stack trace --- at Volo.Abp.AbpApplicationBase.ConfigureServicesAsync() at Volo.Abp.AbpApplicationFactory.CreateAsync[TStartupModule](IServiceCollection services, Action`1 optionsAction) at Microsoft.Extensions.DependencyInjection.ServiceCollectionApplicationExtensions.AddApplicationAsync[TStartupModule](IServiceCollection services, Action`1 optionsAction) at Microsoft.Extensions.DependencyInjection.WebApplicationBuilderExtensions.AddApplicationAsync[TStartupModule](WebApplicationBuilder builder, Action`1 optionsAction) at Cincaporc.WebApp.Program.Main(String[] args) in C:\Users\jmalla\source\Cincaporc.WebApp\src\Cincaporc.WebApp.AuthServer\Program.cs:line 36Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post) -
0
Hello, about Hangfire, we will continue to review it. We are going to focus on the identity. It is an independent host and, as you can see, when we try to enter, it does not let us access.
Markdown supported.Copy, paste, or drag & drop images and files (max 100 MB per file, 100 MB total per post)
