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[URGENT] Website Down - Identity Logs Issue #9757

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jmalla.cp created

Good afternoon, Our website just went down. We are having some issues with the identity logs that we don’t know how to resolve. Please give me your email or some way to send you the logs so you can help me review what the problem might be.

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    AI-Bot created
    Support Team ABP Agent

    You can securely submit your logs and request support through the official ABP support portal: https://abp.io/support

    Please log in with your account, create a support ticket, and attach your logs there. The ABP support team will review your issue and assist you as soon as possible.

    If you need guidance on what logs to collect or how to prepare them, please specify, and I can provide detailed instructions.

    This response was generated by AI. If it didn’t solve your problem, feel free to post a new answer — our support team will jump in to help you soon.

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    maliming created
    Support Team Fullstack Developer

    hi

    Please check and share the logs. Liming.Ma@volosoft.com

    Thanks.

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    jmalla.cp created

    Hi Maliming,

    I've just sent you the email with the logs.

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    maliming created
    Support Team Fullstack Developer

    hi

    The logs show your Postgres database has some problem.

    Can you check your DB first?

    Code is no problem.

    Thankls

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    jmalla.cp created

    Hi, We can see that the database is fine; we’ve been able to run queries and it responds correctly. It must be something else, because right now we can’t access the app. What could it be then?

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    maliming created
    Support Team Fullstack Developer

    hi

    because right now we can’t access the app.

    What is the http response code? 500 or timeout?

    Could you please try restarting your app?

    Thanks.

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    jmalla.cp created

    Hi What is the http response code? 500 or timeout?

    It’s a 500 error.

    Could you please try restarting your app? We’ve already restarted it but the issue persists.

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    alper created
    Support Team Director

    write the exception trace here, I'll guess what the problem is

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    jmalla.cp created

    2025-08-11 15:39:39.871 +02:00 [ERR] [null] [null] Failed executing DbCommand (1ms) [Parameters=[@__ef_filter__p_0='?' (DbType = Boolean)], CommandType='"Text"', CommandTimeout='60'] SELECT o."Id", o."ClientId", o."ClientSecret", o."ClientUri", o."ConcurrencyStamp", o."ConsentType", o."CreationTime", o."CreatorId", o."DeleterId", o."DeletionTime", o."DisplayName", o."DisplayNames", o."ExtraProperties", o."IsDeleted", o."LastModificationTime", o."LastModifierId", o."LogoUri", o."Permissions", o."PostLogoutRedirectUris", o."Properties", o."RedirectUris", o."Requirements", o."Type" FROM "OpenIddictApplications" AS o WHERE @__ef_filter__p_0 OR NOT (o."IsDeleted") 2025-08-11 15:39:39.867 +02:00 [ERR] [null] [null] An error occurred using the connection to database 'Extranet' on server ''. 2025-08-11 15:39:39.917 +02:00 [ERR] [null] [null] An exception occurred while iterating over the results of a query for context type 'Volo.Abp.OpenIddict.EntityFrameworkCore.OpenIddictDbContext'.

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    maliming created
    Support Team Fullstack Developer

    hi

    Your logs show some timeout exception, and your PostgreSQL database Npgsql.PostgresException (0x80004005): 57P03: the database system is starting up.

    It can be determined that the problem is in the database.

    Can you try changing the max pool size back to the previous one?

    https://abp.io/support/questions/9740/DbCommand-Timeout-Errors-on-AbpFeatureValues-Query-in-ABP-NET-6#answer-3a1baa96-b31e-b497-670e-4655da9a349f

    Thanks.

  • User Avatar
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    jmalla.cp created

    Hello, I had not yet set max pool size = 200, right now it will be set to 100 by default, as we had it before.

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    maliming created
    Support Team Fullstack Developer

    Your database keeps restarting.

    Npgsql.PostgresException (0x80004005): 57P03: the database system is starting up.

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    alper created
    Support Team Director

    Actually, this doesn't seem to be related directly to ABP. It looks like something related to your DB setup. Consider your recent changes on your PostgreSQL server (new extension installation, updating to another version). Also, you might have shut down your DB server unexpectedly, therefore the DB is trying to recover the temp data and cannot process any new DB attempts...

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    jmalla.cp created

    Could you share with us a typical Azure configuration for a PostgreSQL database?

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    jmalla.cp created

    What seems strange to me is that if it were a database issue, we can run queries on the database from pgAdmin without any problem.

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    maliming created
    Support Team Fullstack Developer

    hi

    Could you share with us a typical Azure configuration for a PostgreSQL database?

    ABP only requires you to provide a correct connection string. For more information, please refer to the Azure documentation.

    What seems strange to me is that if it were a database issue, we can run queries on the database from pgAdmin without any problem.

    The database may encounter issues during large read and write operations in the application, but a single query will not be a problem.

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    jmalla.cp created

    This error appears in Azure in the extranetidentity. I’m not sure if that helps you at all.

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    maliming created
    Support Team Fullstack Developer

    hi

    Can you get the full stack of this System.OutOfMemoryException?

    BTW, This exception occurred the day before yesterday.

    Thanks

  • User Avatar
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    jmalla.cp created

    Hi, I’ve sent you an email with some identity events for you to review and see if they’re helpful.

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    maliming created
    Support Team Fullstack Developer

    hi

    The Access is denied.

    You can check https://abp.io/support/questions/3537/OpenIddict-WindowsCryptographicException-Access-is-denied

    https://abp.io/docs/latest/deployment/configuring-openiddict#production-environment

    Thanks.

    [13:46:43 INF] Starting Cincaporc.WebApp.AuthServer.
[13:46:48 FTL] Cincaporc.WebApp.AuthServer terminated unexpectedly!
Volo.Abp.AbpInitializationException: An error occurred during ConfigureServicesAsync phase of the module Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule, Volo.Abp.OpenIddict.AspNetCore, Version=6.0.0.0, Culture=neutral, PublicKeyToken=null. See the inner exception for details.
 ---> Internal.Cryptography.CryptoThrowHelper+WindowsCryptographicException: Access is denied.
   at Internal.Cryptography.Pal.StorePal.FromSystemStore(String storeName, StoreLocation storeLocation, OpenFlags openFlags)
   at System.Security.Cryptography.X509Certificates.X509Store.Open(OpenFlags flags)
   at Microsoft.Extensions.DependencyInjection.OpenIddictServerBuilder.AddDevelopmentEncryptionCertificate(X500DistinguishedName subject)
   at Microsoft.Extensions.DependencyInjection.OpenIddictServerBuilder.AddDevelopmentEncryptionCertificate()
   at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.<>c__DisplayClass1_0.<AddOpenIddictServer>b__0(OpenIddictServerBuilder builder)
   at Microsoft.Extensions.DependencyInjection.OpenIddictServerExtensions.AddServer(OpenIddictBuilder builder, Action`1 configuration)
   at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.AddOpenIddictServer(IServiceCollection services)
   at Volo.Abp.OpenIddict.AbpOpenIddictAspNetCoreModule.ConfigureServices(ServiceConfigurationContext context)
   at Volo.Abp.Modularity.AbpModule.ConfigureServicesAsync(ServiceConfigurationContext context)
   at Volo.Abp.AbpApplicationBase.ConfigureServicesAsync()
   --- End of inner exception stack trace ---
   at Volo.Abp.AbpApplicationBase.ConfigureServicesAsync()
   at Volo.Abp.AbpApplicationFactory.CreateAsync[TStartupModule](IServiceCollection services, Action`1 optionsAction)
   at Microsoft.Extensions.DependencyInjection.ServiceCollectionApplicationExtensions.AddApplicationAsync[TStartupModule](IServiceCollection services, Action`1 optionsAction)
   at Microsoft.Extensions.DependencyInjection.WebApplicationBuilderExtensions.AddApplicationAsync[TStartupModule](WebApplicationBuilder builder, Action`1 optionsAction)
   at Cincaporc.WebApp.Program.Main(String[] args) in C:\Users\jmalla\source\Cincaporc.WebApp\src\Cincaporc.WebApp.AuthServer\Program.cs:line 36
  • User Avatar
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    jmalla.cp created

    We had already configured the certificate.

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    jmalla.cp created

    Hello, I don't know if the problem could be in the hangfire jobs, because the jobs are accumulating in the processing state.

  • User Avatar
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    maliming created
    Support Team Fullstack Developer

    hi

    You can try disabling Hangfire to see if it resolves the problem.

    Thanks.

  • User Avatar
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    jmalla.cp created

    Hello, about Hangfire, we will continue to review it. We are going to focus on the identity. It is an independent host and, as you can see, when we try to enter, it does not let us access.

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    maliming created
    Support Team Fullstack Developer

    hi

    Can you check the AbpUsers table in your database?

    The IsActive of your admin user is false.

    Thanks.

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Made with ❤️ on ABP v10.0.0-preview. Updated on September 23, 2025, 10:47